gaya77's Privacy Policy

1. Introduction and Definitions

gaya77 ("we", "our", "platform") provides a reliable online casino and sports betting service for users in Bangladesh. This privacy policy ("policy") describes how your ("user", "you") personal information is collected, used, stored, and disclosed when you use the gaya77 website and its associated services.

The key terms used in this policy are defined as follows:

• Personal Information: Any information through which you can be directly or indirectly identified, such as your name, email address, phone number, or financial details.
• Processing: Any operation carried out on data — collection, recording, organisation, storage, modification, retrieval, use, transmission, or deletion.
• Cookie: Small data files stored in your browser that are used to improve your experience on the site.
• Third Party: Any person or organisation other than gaya77.

By using our services, you consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

2. What Information We Collect

gaya77 collects only the information necessary to operate our services properly, ensure security, and provide you with a better experience.

2.1 Information Provided at Registration

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number
• Residential address
• Identity document details (national ID or passport — for regulatory compliance)

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction purposes only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Automatically Collected Information

• IP address and device information
• Browser type and version
• Time spent on the site and pages visited
• Gaming activity logs and history
• Cookies and session data

2.4 Communication Information

When you contact our support team via live chat or email, we may retain a record of that conversation. This is used for service quality improvement and dispute resolution.

3. Purpose of Using Information

gaya77 uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and keeping your account active
• Processing deposits, withdrawals, and bonuses
• Operating betting and gaming services
• Providing customer support

3.2 Identity Verification and Security

• Completing the KYC (Know Your Customer) process
• Complying with Anti-Money Laundering (AML) regulations
• Preventing fraud and fraudulent activity
• Restricting access by unregistered or underage individuals

3.3 Service Improvement

• Analysing platform performance and user experience
• Assisting in the development of new games and features
• Identifying and resolving technical issues

3.4 Communication and Marketing

• Sending important account-related notifications
• Informing you about new bonuses and promotional offers (subject to your consent)
• Providing information and support related to responsible gaming

We never sell your personal information or share it with third-party advertisers.

4. Information Sharing and Disclosure

gaya77 strictly controls the circumstances under which and with whom your information is shared. We do not disclose your information to any third party except in the following cases:

4.1 Service Provider Partners

We share the minimum necessary information with payment processors (bKash, Nagad, Rocket, banks), technology infrastructure providers, and game software suppliers. These partners operate under strict confidentiality agreements and may only use the information for specific purposes.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable laws.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, your information may be transferred. If such a change occurs, we will notify you in advance by email.

4.4 With Your Consent

In any case other than those mentioned above, we will obtain your explicit consent before sharing your information.

5. Data Storage and Security

gaya77 uses industry-standard technologies and practices to ensure the security of your information.

5.1 Technical Safeguards

• SSL Encryption: All data transmissions on our platform are encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Secure Servers: All information is stored in secure data centres.
• Firewall and Anti-Virus Protection: Our systems are under continuous monitoring.
• Two-Factor Authentication: An additional verification layer is provided for account security.

5.2 Organisational Security

• Only authorised personnel can access your information.
• All staff receive training on data protection.
• Regular security audits are conducted.

5.3 Data Retention Period

We retain your information only for as long as necessary — generally for the duration your account is active and for a legally required period after it is closed. Information that is no longer needed is deleted securely.

6. Cookie Policy

gaya77 uses cookies and similar technologies to improve site performance and personalise your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the site — maintaining login sessions and verifying security. These cannot be disabled.
• Performance Cookies: Used to understand which pages of the site are visited most. Data collected from these cookies is aggregated and anonymised.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Used to analyse user behaviour and improve services.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling cookies may cause some features of the site to not work correctly.

7. Your Rights

As a user of gaya77, you have the following rights regarding your personal information:

• Access: You have the right to know what information we have collected about you. Upon request, we will provide you with a copy of your information.
• Correction: You have the right to request that any inaccurate or incomplete information be corrected or updated.
• Deletion: In certain cases, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
• Restriction of Processing: The right to request that the processing of your information be limited in specific circumstances.
• Withdrawal from Marketing: The right to withdraw consent from promotional communications at any time. Important account-related messages will continue to be sent if you do this.
• Data Portability: The right to receive your information in a machine-readable format.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 business days.

8. Third-Party Links and Services

gaya77 works with various third-party technology providers for game software delivery on the platform, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may have their own privacy policies and may process information independently.

We also work with payment gateway providers who process your financial transactions. These payment providers follow their own security practices. You are advised to read the relevant service provider's policy for more details about their practices.

gaya77 is not responsible for the data protection practices of third parties, but we only work with trusted and recognised partners.

9. Protection of Minors

gaya77's services are intended only for individuals aged 21 and above. We do not knowingly collect any information from minors. Age verification at the time of registration is a mandatory part of our process.

If we become aware that information from a minor has been stored with us, we will immediately delete that information and close the associated account. A guardian acting on behalf of a minor may contact us regarding this matter.

10. International Data Transfers

gaya77's servers and technical infrastructure may be located in various parts of the world. This means your information may be processed or stored outside Bangladesh. In such cases, we ensure that the transferred information remains protected under this privacy policy and complies with applicable legal frameworks.

All our service partners are contractually bound to meet minimum data protection standards. Our commitment is to maintain the security of your information everywhere.

11. Changes to This Policy

gaya77 may update this privacy policy from time to time. When changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by email in the case of significant changes.
• Your continued use of the site after changes will be considered your acceptance of the updated policy.

We recommend that you visit this page regularly so that you remain informed about the latest policy.

12. Responsible Gaming and Data Protection

gaya77 believes that responsible gaming and the protection of personal information are complementary to each other. We retain information about your gaming activity so that:

• Problematic gaming behaviour can be identified at an early stage.
• Self-exclusion requests can be properly actioned.
• Deposit and wagering limit requests can be honoured.
• Responsible gaming tools can be properly implemented.

To learn more about responsible gaming, visit our Responsible Gaming page.